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Privacy Policy

Privacy Policy

1-)Introduction

Welcome to Maison Pavlin. We are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.maisonpavlin.com.

2-)Who are we?

RENGARENK EV BOYA SANAYI VE DIS TICARET LIMITED SIRKETI

Registered office: AKSEMSETTIN MAH. ADNAN MENDERES VATAN BUL. NO:6 Iç KAPI NO:2 Fatih/IStanbul

 

Tel:

Email: info@maisonpavlin.com

www.maisonpavlin.com

3-)When might we collect your personal data?

We might collect your personal data:

  • When you visit our websites and buy products or services from us;
  • When you buy products or services from us over the phone;
  • When you respond to any of our social media postings or campaigns;
  • When you visit any of our premises that are protected by CCTV;
  • When any of our suppliers or business partners share your information with us;
  • From information you have completed on any surveys;
  • If you have attended any of our events or promotions;
  • If you have contacted us asking for information about any of our products or services;
  • If we need to collect your personal data for legal reasons for example completing accident report forms;
  • If you apply to work for us we will collect information needed for your job application.

4-)The types of personal data we collect.

We will only ever ask you for information that we need and is relevant. The personal data we might ask for includes;

  • Your name, address, date of birth, email address and telephone number;
  • Information about which of our branches processes your order and/or delivers your goods;
  • If you have opened an account with us we will keep details of your login (these will be kept in an encrypted format so that no one else can use them);
  • Details of any credit check that we might have made before deciding whether to offer you credit;
  • written notes of telephone conversations either on computer or on paper. We may also record any complaints or issues that you might have when you contact us;
  • CCTV images (if you have visited any of our premises).

5-)Cookies

a)What are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

b)Why Do We Use Cookies?

We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies enable us to track and target the interests of our users to enhance the experience on our website. Third parties serve cookies through our website for advertising, analytics, and other purposes.

c)Types of Cookies Used

  • Essential Cookies: These cookies are strictly necessary to provide you with services available through our website and to use some of its features.
  • Performance and Functionality Cookies: These cookies are used to enhance the performance and functionality of our website but are non-essential to their use.
  • Analytics and Customization Cookies: These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customize our website for you.
  • Advertising Cookies: These cookies are used to make advertising messages more relevant to you.

d)Control of Cookies

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by setting or amending your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted.

6)How we use your personal data

We use your personal data for the following purposes:

  • To provide you with the products and services you have requested We use your personal data to accept you as a new or returning customer to provide you with the products and services you have requested in accordance with the Terms and Conditions of business.
  • To send you service communications, including in relation to changes to our Terms and Conditions of Business We use the contact details you have provided to us so that we can communicate with you about the products and services that we provide, including to let you know about major changes to those products and services or to the Terms and Conditions between us or to any related information.
  • Direct marketing (including by third parties) If you have provided your consent or we otherwise have the right to do so, we may use your contact details to send you direct marketing and keep you informed of promotional offers by email, SMS, post or telephone relating to our products and services.

You can unsubscribe from our direct marketing at any time by clicking the “Unsubscribe” link in any of our emails or by contacting info@maisonpavlin.com

Our trusted business partners would also like to use your name, email address, postal address and telephone number to inform you of similar products, services and promotional offers. We will only share your personal data with our partners where you have provided us with your consent to do so. You can unsubscribe at any time by clicking the “Unsubscribe” link in any of their emails or by contacting us.

  • To track your usage of our website, communications, products and services We use cookies and similar technologies to track your activity on our Site so that we can provide important features and functionality on our Site, monitor its usage, and provide you with a more personalised experienced.
  • To provide and improve customer support We use your personal data to be able to provide and improve the customer support we provide to you (for example, where you have questions about our products and services).
  • To maintain our records and improve data accuracy Like any business, we process personal data in the course of maintaining and administering our internal records. This includes processing your personal data to ensure that the information we hold about you is kept up to date and accurate.
  • To respond to enquiries, complaints and disputes We use the personal data we hold about you to help us respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you, in the most effective manner.
  • To investigate, detect and prevent fraud and comply with our legal obligations In certain circumstances, we use your personal data, only to the extent required, in order to enable us to comply with our legal obligations, including for fraud detection, investigation and prevention purposes. This may require us to provide your personal data to law enforcement agencies if they request it.

7)Legal grounds for processing

Data protection law requires us to only process your personal data if we satisfy one or more legal grounds. These are set out in data protection law and we rely on a number of different grounds for the processing we carry out. These are as follows:

a)Consent

In certain circumstances, we process your personal data after obtaining your consent to do so for the purposes of:

  • sending you marketing communications about our products and services;
  • conducting marketing research;
  • obtaining your credit score so that we can establish the best possible payment terms we are able to offer to you.

b)Necessary for the performance of a contract and to comply with our legal obligations.

It is necessary for us to process your basic contact details, payment details and information about the business you represent for the performance of the Terms and Conditions of business between us. In particular, we rely on this legal ground to:

  • provide you with the products;
  • communicate with you about the products and services that we provide to you, including to let you know about major changes to those products and services or to the Terms and Conditions of business between us or to any related information;
  • provide and improve customer support; and
  • notify you about changes to our service

If you choose not to give some or all of the aforementioned information to us, this may affect our ability to provide our products and services to you.

In certain circumstances, we also use your personal data, only to the extent required, in order to enable us to comply with our legal obligations, including to detect, investigate and prevent fraud.

c)Necessary for the purposes of our legitimate business interests or those of a third party

It is sometimes necessary to collect and use your personal data for the purposes of our legitimate interests as a business, which are to:

  • provide you with products and services that are as useful and beneficial as possible, including by personalising our contact with you and making sure we tell you about all the offers that are relevant to you;
  • better understand our customer base so that we can improve our products and services and marketing activities (which could also benefit you);
  • comply with our contractual obligations to third parties;
  • develop and improve our Site to enhance the customer experience;
  • train our staff so that we can provide you with a better customer service;
  • respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you; and
  • to ensure that content from our Site is presented in the most effective manner for you and for your computer;
  • ensure effective operational management and internal administration of our business, document retention, compliance with regulatory guidance and exercise or defence of legal claims. 

Where we think there is a risk that one of your interests or fundamental rights and freedoms may be affected, we will not process your personal data unless there is another legal ground for us to do so (either that we have obtained your consent to the processing or it is necessary for us to perform our contract with you or to comply with our legal obligations).

8)Who we share your personal data with?

In order to be able to provide you with the products and services that you need and to maintain our relationship with you, we might need to store or process the personal data you have provided us with. We may also need to pass your data to one of our business partners so that they can help us to provide you with the goods or services you have asked for. Your personal data will only ever be used for the purposes of customer management, product surveys or marketing to the appropriate degree. We will neither sell, market nor disclose your data in any other way to third parties. If we do have to use the services of third parties, we will make sure that they have security measures in place to keep your data safe.

The sorts of people we might share your personal data with include:

  • Delivery couriers and postal firms
  • IT companies who support our systems and website
  • Marketing companies who work for us to help us run our electronic communications
  • Social media sites to show you products that might be of interest to you
  • Sub-contractors who might act on our behalf and help us provide the service to you

Where we do share your data, we would only provide the information that is needed for the specific purpose and the third party will only be able to use your data for that purpose. The third parties will be people we trust to ensure that your privacy is respected at all times and they will be contractually obliged to keep your data safe. When they no longer work with us they will be expected to delete your data or make sure that it is anonymised.

We may also pass your data to third parties where we have a legal obligation to share information such as with the police or other regulatory or Government bodies.

9)How long we keep your personal data for

We retain your personal data for no longer than is necessary for the purposes(s) for which it was provided. What this means in practice will vary between different types of data. When determining the relevant retention periods, we take into account factors including:

  • legal obligation(s) under applicable law to retain data for a certain period of time;
  • statute of limitations under applicable law;
  • potential or actual disputes; and
  • guidelines issued by relevant data protection authorities. 

Otherwise, we securely erase your personal data from our systems when it is no longer needed.

10)Transferring your personal data outside the Republic of Türkiye

We currently do not transfer personal data outside Türkiye. If we ever do need to do this (for example to process an order) we will make sure that we have procedures in place to ensure that your data receives the same protection that it receives when it is processed inside Türkiye. Our suppliers will have contractual obligations to follow our standards and to comply with all applicable laws and this Privacy Notice. In case of such transfer, we make sure to comply with relevant regulations such as the European Union’s General Data Protection Regulation.

11)Your rights

Rights What does this mean?
1. Right to be informed You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we are providing you with the information in this Privacy Policy.
2. Right of access You have the right to obtain access to your personal data (if we are processing it) and certain other information (similar to that provided in this Privacy Policy). This is so you are aware and can check that we are using your personal data in accordance with data protection law.
3. Right to rectification You are entitled to have your personal data corrected if it is inaccurate or incomplete.
4. Right to erasure This is also known as ‘the right to be forgotten’ and, in simple terms, enable you to request the deletion or removal of your personal data where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
5. Right to restrict processing You have the right to ‘block’ or supress further use of your personal data in certain circumstances. When processing is restricted, we can still store your personal data, but may not use it further.
6. Right of data portability You have the right to obtain and reuse your personal data in a structured, commonly used and machine-readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party.
7. Right to object to processing You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including in each case any related profiling).
8. Right to withdraw consent to processing If you have given your consent to us to process your personal data for a particular purpose (for example, direct marketing), you have the right to withdraw your consent at any time (although if you do so, it does not mean that any processing of your personal data up to that point is unlawful).
9. Right to make a complaint to the data protection authorities You have the right to make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal data or believe our processing of your personal data does not comply with data protection law.

12)How to contact us

If you would like to exercise your data protection rights or if you are unhappy with how we have handled your personal data, please feel free to contact our Nominated Person for Data Protection by email on dpo@maisonpavlin.com.

 13)Links to other websites

Our website may contain hyperlinks to websites owned and operated by third parties. This Privacy Policy does not apply to those other websites. We encourage you to read the privacy statements on the other websites you visit, as they will govern the use of any personal data you provide when visiting those websites. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.

 14)Changes to this privacy policy

This Privacy Policy was last updated on December, 12th 2023. 

Maison Pavlin may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.